Refund policy

RETURN & REFUND POLICY

At AVÉ Fine Jewelry, we want you to love your purchase. Eligible items may be returned within 14 days of delivery.

To be eligible for a return, jewelry must be unworn, unused, undamaged, and in its original condition and packaging, with any tags or protective materials still attached.

Final sale, personalized, engraved, altered, resized, or custom-order items are not eligible for return or exchange.

For hygiene and safety reasons, earrings are final sale unless they arrive damaged or defective.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable and insured shipping service when returning jewelry. AVÉ Fine Jewelry is not responsible for return packages lost or damaged in transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us promptly so we can review the issue and make it right.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return resulted from an error by AVÉ Fine Jewelry.

Please allow additional time for your bank or credit-card provider to process the refund.

CANCELLATIONS

Orders may only be canceled before they have been processed or shipped. Once an order has entered processing or has shipped, it cannot be canceled.

To request a return or ask a question about an order, please contact AVÉ Fine Jewelry through the contact information provided on our website.