Política de reembolso
At AVÉ Fine Jewelry, every piece is selected with care. Due to the nature of fine gold jewelry, all sales are final. We do not accept returns or offer refunds for change of mind.
Exchanges by Approval Only
We offer exchanges under the following conditions:
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Exchange requests must be submitted within 7 days of delivery.
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All exchanges require prior approval from AVÉ Fine Jewelry.
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Jewelry must be unworn, unused, undamaged, and in its original condition and packaging.
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Approved exchanges are permitted for items of equal purchase value only.
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Exchanges for items of lesser or greater value are not accepted.
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Approval of an exchange request does not guarantee acceptance if the returned item fails inspection.
To request an exchange, please email Support@avefinejewelry.com with your order number, reason for exchange, and clear photos of the jewelry.
Do not ship any jewelry back without receiving written approval and return instructions from AVÉ Fine Jewelry.
Final Sale Items
The following items are not eligible for exchanges:
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Custom or personalized jewelry
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Engraved jewelry
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Altered or resized jewelry
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Earrings, for hygiene reasons
Exceptions may apply to damaged, defective, or incorrect items, or where required by law.
Exchange Shipping
Customers are responsible for shipping costs in both directions for approved exchanges, including shipping the original jewelry back and shipping the replacement item.
All exchange shipments must include tracking and appropriate insurance.
AVÉ Fine Jewelry is not responsible for exchange packages lost or damaged during return transit, except as required by applicable law.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your jewelry arrives damaged, defective, or incorrect, contact us promptly at info@avefinejewelry.com with your order number and photos of the issue.
We will review your request and arrange an appropriate resolution at no additional shipping cost to you.
Refunds
We do not offer refunds for change of mind or buyer's remorse.
Refunds may be provided when required by applicable law or as part of resolving an issue with a damaged, defective, or incorrect order.
Contact Us
For exchange questions or assistance, please contact:
AVÉ Fine Jewelry
Timeless Beauty, Always Yours.
Nothing in this policy limits customers' rights under applicable consumer protection laws.